Account Information
Full name, email address, phone number, date of birth and encrypted password provided during registration. This information is used to verify your identity and manage your account.
Smg4 Privacy Policy — Your Data Protection
Smg4 takes the privacy of every user in Malaysia seriously. This policy transparently explains how we collect, use, store and protect your personal information when you use our platform.
Last updated: 2026. Continued use of the smg4 platform constitutes your acceptance of this privacy policy.
Protected Account Information | Secure MYR Payment Data | Cookies & Tracking | User Access Rights | Secure Data Storage | No Sale of Personal Information
Information We Collect
When you register and use the smg4 platform, we collect several categories of information to ensure our services run smoothly and securely. This information is grouped into the following categories:
Payment Information
Records of deposit and withdrawal transactions in Malaysian Ringgit (MYR), payment methods used such as FPX or e-wallets, and transaction reference numbers. We do not store full card details directly.
Device & Browser Information
Device type, operating system, browser type, IP address, time zone and screen resolution. This data helps us ensure the platform performs optimally across all device types.
Usage Data
Pages visited, games played, session duration, clicks and in-platform interactions. This data is analysed in aggregate to improve the overall user experience.
Why We Use This Information
All information collected by smg4 is used solely for legitimate purposes necessary to operate the platform. We do not use your data for any purpose beyond what is stated below:
- Verifying user identity and managing account security during login and transactions.
- Processing MYR deposits and withdrawals accurately and securely through local payment channels.
- Complying with legal and regulatory requirements applicable to the operation of an online entertainment platform in Malaysia.
- Detecting and preventing fraud, money laundering and any misuse of the platform.
- Sending account-related information, transaction notifications and important service updates.
- Improving platform quality and performance based on overall user usage patterns.
Cookies & Tracking Technologies
The smg4 platform uses cookies and similar tracking technologies to enhance the user experience, keep login sessions active and analyse how users interact with our platform.
We use two main types of cookies. First, session cookies, which are temporary and automatically deleted when you close your browser — these are used to maintain your login status during an active session. Second, persistent cookies, which are stored on your device for a longer period to remember your preferences and settings.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect smg4 platform functionality, such as the ability to stay logged in.
Data Storage, Security & Sharing
Data Storage
Smg4 user data is stored on secure servers with strict access controls. We retain your data for as long as your account remains active, or as long as necessary to comply with applicable legal obligations.
Security Measures
All data transmitted between your device and smg4 servers is protected with encryption. Passwords are stored in hashed form and cannot be read by anyone, including our staff.
Third-Party Sharing
Smg4 does not sell user personal information to any party. Data may be shared with trusted payment service providers solely to process transactions, and with authorities where required by law.
Your Rights as an smg4 User
As an smg4 platform user, you have certain rights regarding your personal information. We respect these rights and are committed to making it easy for you to exercise them:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you can request a correction through customer support.
You may request the deletion of your account and data, subject to data retention obligations required by law.
You have the right to object to the processing of your data for any direct marketing purposes.
To exercise any of the rights above, please contact the smg4 support team via email at [email protected]. We will process your request within a reasonable timeframe and inform you of the action taken.
Policy Changes & How to Contact Us
Smg4 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or new legal requirements. Any significant changes will be communicated via a notice on the platform or by email to registered users.
If you have any questions, concerns, or requests regarding your data privacy at smg4, you can reach us at [email protected]. For more information on how to use the platform, please check FAQ page us.